Introduction
Welcome to Oak Branch. These Terms and Conditions (“Terms”) govern your use of our payment services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Services Provided
Scope of Services
Oak Branch provides comprehensive payment management services designed to facilitate payment processing, transaction management, and other related services for businesses of all sizes.
Service Availability
We strive to ensure that our services are available 24/7. However, we do not guarantee uninterrupted service and are not liable for any downtime or interruptions.
User Responsibilities
Account Registration
You must provide accurate and complete information when registering an account. You agree to update your information promptly if there are any changes.
Confidentiality
You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.
Compliance
You agree to comply with all applicable laws and regulations, including but not limited to financial regulations, data protection laws, and anti-fraud measures.
Accuracy of Data
You are responsible for ensuring that all data provided to us is accurate and up-to-date. Oak Branch is not responsible for any errors or issues arising from inaccurate data provided by you.
Know Your Customer (KYC)
To comply with legal and regulatory requirements, Oak Branch may require you to provide additional information to verify your identity before allowing you to use certain services. This information may include, but is not limited to, identification documents, proof of address, and other relevant data.
Failure to provide the requested KYC information within the specified timeframe may result in suspension or termination of your account. Oak Branch reserves the right to conduct ongoing KYC checks at any time to ensure compliance with applicable laws.
Anti-Money Laundering (AML)
Oak Branch is committed to preventing money laundering and terrorist financing. We implement strict anti-money laundering (AML) procedures to detect and prevent suspicious activities. By using our services, you agree to comply with all applicable AML laws and regulations.
We may require you to provide additional information or documentation to verify the source of funds and the legitimacy of transactions. Oak Branch reserves the right to monitor transactions, report suspicious activities to relevant authorities, and take appropriate action, including freezing or closing accounts, if we suspect money laundering or other illegal activities.
Payment and Fees
Service Fees
Fees for using our services are detailed on our pricing page. We reserve the right to change our fees at any time, with prior notice to you.
Late Payments
Late payments may incur additional charges. If your account is past due, we reserve the right to suspend or terminate your access to our services until the balance is paid in full.
Refund Policy
Refunds are issued at the sole discretion of Oak Branch. Any refund requests must be made within 30 days of the billing date.
Data Security
Security Measures
We implement robust security measures to protect your data, including encryption, firewalls, and secure servers.
Data Backup
Regular backups are conducted to ensure data integrity. However, we are not liable for any loss of data.
User Responsibility
You are responsible for maintaining appropriate security measures on your end, including using strong passwords and safeguarding your account information.
Termination
By User
You may terminate your account at any time by contacting us. Termination will take effect at the end of the current billing cycle.
By Oak Branch
We reserve the right to suspend or terminate your account for violation of these Terms, non-payment of fees, failure to comply with KYC or AML requirements, or other reasons at our sole discretion.
Effects of Termination
Upon termination, you will lose access to our services, and any data stored on our servers may be deleted. We recommend that you back up your data before terminating your account.
Limitation of Liability
No Warranty
Our services are provided “as is” without any warranties, express or implied. We do not guarantee that our services will be error-free or uninterrupted.
Limitation of Damages
Oak Branch will not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to lost profits, data loss, or business interruption.
Maximum Liability
Our total liability for any claims arising out of or related to our services will not exceed the amount paid by you for the services in the six months preceding the claim.
Changes to Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. Your continued use of our services after the changes have been posted constitutes your acceptance of the new Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or related to these Terms will be resolved in the courts of the United Kingdom.
Contact Us
If you have any questions about these Terms, please contact us at info@oakbranch.com.